Valley Health Introduces Telehealth Services and Drive-Thru Screening in Response to COVID-19

Huntington, W.Va. – Valley Health Systems, Inc. announces accessibility to two new services to assess and potentially screen patients for coronavirus COVID-19 infection.

Effective March 20, Valley Health will launch telehealth services to assess patients’ needs for COVID-19 testing. During the telehealth assessment, a member of Valley Health’s medical provider team will evaluate each patient by reviewing symptoms, exposure risk factors, medical history, medications and other relevant information. Based on the evaluation, the provider will give recommendations, which may include testing.

In addition to the launch of telehealth services for COVID-19 assessments, Valley Health will begin offering drive-thru screening at two locations. Drive-thru screenings will ONLY BE AVAILABLE to individuals who have completed a telehealth assessment and have been advised by the telehealth provider to proceed to a drive-thru testing location. All charts will be reviewed before any testing begins to verify provider orders. Tests available at the drive-thru locations include flu, strep and respiratory panel, including COVID-19. Valley Health’s physicians, nurse practitioners, and physician assistants will follow CDC guidelines for Person under Investigation (PUI) in making determinations for testing Telehealth patients for COVID-19.

These services are available for all community members. This includes individuals who are not currently accessing services through Valley Health, who see healthcare providers at private practices or other entities such as Marshall Health and regional hospitals. As a community health center, we serve all individuals regardless of insurance status or ability to pay. 

To schedule a telehealth assessment, patients must call 304-399-3358, a centralized line handled by Valley Health employees, who will register the patient for a telehealth appointment with the next available telehealth provider. During the call, the patient should have all necessary items available for reference, including insurance information, if applicable. Upon completion of registration, patients must then go to the Valley Health telehealth website at www.valleyhealth.org/telehealth and complete the Informed Consent for Telehealth paperwork before an assessment can be completed. 

Patients will be able to call and request a telehealth assessment starting Friday, March 20, at 8 a.m.

Access to Valley Health’s drive-thru testing services will begin on these dates and at these locations:

Starting Friday, 3/20: Former Valley Health – Milton, 1 Harbour Way, Milton, WV 25541.

Starting Monday, 3/23: Valley Health – East Huntington, 3377 US-60, Huntington, WV 25705.

Hours of operation for screening and telehealth services will be 8 a.m.-12 p.m. and 1-5 p.m. Monday through Friday and 12-6 p.m. Saturday and Sunday.

For a complete list of Valley Health’s providers, services and locations, visit valleyhealth.org. Other information, including Valley Health news and patient updates, is available by following Valley Health’s Facebook page at facebook.com/WVvalleyhealth.

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Valley Health Systems, Inc. is a network of 40 non-profit health centers and public health programs that has been a Tri-State leader in the delivery of primary healthcare since 1975. Operating in southern West Virginia and southeastern Ohio, Valley Health provides services to more than 75,000 patients each year. 

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